What We Do

Patient Financial Treatment To Match Your QualityCare™

We serve Patients, not Debtors

Dramatically rising patient copays/deductibles, HCAHPS, PQRS plus a heightened emphasis on patient-centric care and patient experience

(Px) are changing the workload and complexity of managing patient

engagement and balances. 

The combined impact of the dramatically increased copays/

deductibles and the rapidly rising monthly insurance premiums for patients are driving up the patient open balances (bad debt).

ITx is a leading company in healthcare revenue cycle focused exclusively on healthcare clients with Patient Balances. At the heart

of all of our efforts, is our belief in our Patients, Not Debtors ITx Core Values™.  We provide concierge-style, patient balance resolution services for our hospitals and physician group clients. 

And, we do it with 100% U.S. domestic workforces. 

Increase revenue through patient-centric advanced strategies and workflows

•    Exclusive focus on the Patient Balance and Patient Experience (Px

      including Early Out, Medicaid Eligibility, Insurance Follow up and

      Bad Debt

•    High EQ Patient Advocates versus collectors making 47% more

      than industry average wages promoting retention and a high

      quality, single call resolution approach

•    Dynamic patient communication capabilities (email, e-bill, text,

      mail, IVR, patient web portal, larger fonts for patients over age 50

      and Spanish statements/representatives)

•    Active patient engagement versus historical passive approach

•    Dedicated teams of Patient Advocates versus pooled collectors

100% 

PATIENT/CLIENT SATISFACTION GUARANTEE

ITx treats your patients like you do, or we pay their bill.

 

<30 sec, <2% 

ABOVE AVERAGE TELEPHONE ENGAGEMENT

ITx maintains contractual level

commitments to our clients to

provide 30 seconds or less average

speed to answer as well as a less

than 2% call abandonment rate far exceeding the industry averages.

30 - 100% 

IMPROVEMENT IN 

PATIENT OPEN BALANCES

Our clients have historically 

seen improvements in Patient

Open Balances (Bad Debt) cash

recoveries between 30 and 100%

utilizing our approach.

100% 

ACCOUNT RESOLUTION

Electronic statuses, notes, and updates

are provided as well as the identification

of charity care and insurance.

TRANSPARENCY THROUGH TECHNOLOGY

In order to follow through on our patient/client promise, we utilize several tools unique to their combined application in our industry.  We deliver unprecedented visibility... “You See What We See 24/7/365 ITx Transparency”™.

© 2020 ITx Companies