What We Do
Patient Financial Treatment To Match Your QualityCare™
We serve Patients, not Debtors
Dramatically rising patient copays/deductibles, HCAHPS, PQRS plus a heightened emphasis on patient-centric care and patient experience
(Px) are changing the workload and complexity of managing patient
engagement and balances.
The combined impact of the dramatically increased copays/
deductibles and the rapidly rising monthly insurance premiums for patients are driving up the patient open balances (bad debt).
ITx is a leading company in healthcare revenue cycle focused exclusively on healthcare clients with Patient Balances. At the heart
of all of our efforts, is our belief in our Patients, Not Debtors ITx Core Values™. We provide concierge-style, patient balance resolution services for our hospitals and physician group clients.
And, we do it with 100% U.S. domestic workforces.
Increase revenue through patient-centric advanced strategies and workflows
• Exclusive focus on the Patient Balance and Patient Experience (Px)
including Early Out, Medicaid Eligibility, Insurance Follow up and
Bad Debt
• High EQ Patient Advocates versus collectors making 47% more
than industry average wages promoting retention and a high
quality, single call resolution approach
• Dynamic patient communication capabilities (email, e-bill, text,
mail, IVR, patient web portal, larger fonts for patients over age 50
and Spanish statements/representatives)
• Active patient engagement versus historical passive approach
• Dedicated teams of Patient Advocates versus pooled collectors
100%
PATIENT/CLIENT SATISFACTION GUARANTEE
ITx treats your patients like you do, or we pay their bill.
<30 sec, <2%
ABOVE AVERAGE TELEPHONE ENGAGEMENT
ITx maintains contractual level
commitments to our clients to
provide 30 seconds or less average
speed to answer as well as a less
than 2% call abandonment rate far exceeding the industry averages.
30 - 100%
IMPROVEMENT IN
PATIENT OPEN BALANCES
Our clients have historically
seen improvements in Patient
Open Balances (Bad Debt) cash
recoveries between 30 and 100%
utilizing our approach.
100%
ACCOUNT RESOLUTION
Electronic statuses, notes, and updates
are provided as well as the identification
of charity care and insurance.
TRANSPARENCY THROUGH TECHNOLOGY
In order to follow through on our patient/client promise, we utilize several tools unique to their combined application in our industry. We deliver unprecedented visibility... “You See What We See 24/7/365 ITx Transparency”™.
