SUPPORTING THE BUSINESS OF HEALTHCARE

The Revenue Cycle Management Group the healthcare industry has been looking for.

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Accurate, Compliant, and Scalable Medical Billing Solutions

Early Self Pay

Early-Out Self-Pay

Reducing bad debt while improving cash and satisfaction – all activity performed with 100% transparency allowing you to “see what we see and hear what we hear”. Backed by our guarantee that if we don’t treat a patient like you would treat them, we pay their bill!

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Claim Reimbursement

Billing & Accounts Receivable

iTX brings the technology and resources to ensure accurate and timely reimbursement by following up on all claims and denials, reducing A/R aging, and helping providers capture every earned dollar.
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Claims

Bad Debt Collection

We recover delinquent patient balances with empathy and regulatory compliance—delivering strong returns while protecting patient relationships and provider reputations.

 

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Medical Coding

Coding & Auditing (HIM)

Our certified coding and audit experts ensure accuracy, compliance, and optimal reimbursement
— reducing denials and improving claim integrity across the revenue cycle.

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Healthcare

Healthcare Revenue Cycle Consulting

Our consulting team partners with healthcare providers to uncover inefficiencies, optimize performance, and drive measurable improvements across the revenue cycle.
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Who We Serve

We partner with mission-driven providers who value accountability, patient respect, and performance they can measure. Whether you’re a multi-hospital system, FQHC, or a growing  practice, we scale to meet your needs and deliver guaranteed results.
Acute Care Facilities
Academic Medical Centers
Community Hospitals
Clinics
Large and Small Health Systems/Networks
Rural and Critical Access Hospitals
Physician Groups and Specialty Practices
Federally Qualified Health Centers (FQHCs)
Urban Hospitals
Specialty Hospitals – Children, Psychiatric, Rehabilitation, etc

Why Healthcare Providers Choose iTX

At iTX, we don’t just promise exceptional service – we guarantee it. If we don’t treat your patients the way you would, we’ll pay the bill. That’s how confident we are in our people, our process, and our purpose.

We blend data-driven performance, compassionate advocacy, and complete transparency to support the business of healthcare. Clients don’t need to take our word for it – they have access to see what we see and hear what we hear in real-time. Every call, every touchpoint, and every result.

Why Healthcare Providers Choose iTX

At iTX, we don’t just promise exceptional service – we guarantee it. If we don’t treat your patients the way you would, we’ll pay the bill. That’s how confident we are in our people, our process, and our purpose.

We blend data-driven performance, compassionate advocacy, and complete transparency to support the business of healthcare. Clients don’t need to take our word for it – they have access to see what we see and hear what we hear in real-time. Every call, every touchpoint, and every result.

The iTX Difference

Our Guarantee

We back every patient interaction with a satisfaction guarantee – if we don’t meet your standards, we will pay the bill.

Proven Financial Results

Measurably increase cash recoveries while reducing bad debt – our service will provide a significant net cash improvement.

Transparent & Trustworthy

24/7 access to account activity and patient interaction.

High-Performing Call Center

Industry-leading metrics: an average speed to answer of under 30 seconds with a less than 2% call abandonment rate.

100% U.S.-Based, High-EQ Workforce

Customer service representative who provides concierge-style service.

AI-Powered Efficiency

Smart engagement that improves outcomes and streamlines workflows.

Frequently Asked Questions

How quickly can you get started with our organization?

It depends on the scope and complexity of the services being performed. We have a dedicated team of project management specialists, operators, and IT/IS professionals dedicated to the implementation of new or expanding service offerings. Our onboarding and implementation process is efficient and collaborative. We can typically begin implementation within 30 days of executing a service agreement. The length of time to successfully complete a new service implementation is mutually determined based on complexity and our clients’ capacity to provide pre-determined deliverables.

Can we monitor your activity with our patients?
Yes – Providing 100% transparency to our clients is at the core of our business. With our iTX “You see what we see, and you hear what we hear” model, our clients have at-will access to real-time account activity including but not limited to conversations taking place with patients and insurance companies, and performance data. You’ll always know exactly what we’re doing and how it’s impacting your bottom line.
How does iTX improve collections while keeping the patient experience positive?
We approach every account with empathy, not pressure. Our Customer Service Representatives are trained to listen, educate, and guide – not demand. This human-first approach, paired with best-in-class technology, meaningful use of artificial intelligence, and transparent workflows, results in significantly higher collection rates without compromising trust.
How many staff members do you assign to each client?

Dedicated staff for each client is a component of our service level agreements. If we commit to answering calls in less than 30 seconds, we will staff as many dedicated individuals as it takes to achieve that level of service. Same for claims processing, case reviews, file audits, coding expectations, etc. Whether you need a small, high-touch team or a large, multi-shift operation, we scale to fit your needs. Every action performed is supported by dedicated leadership and quality assurance oversight.

How do you monitor your team's productivity and quality?

We use technology to monitor staff production and activity, including real-time visibility to workstations and phone conversations as well as artificial intelligence that determines when staff members are distracted, confused, or unengaged. Our teams also utilize dashboards, KPIs, and QA scorecards to track every interaction. Each team member is held to strict service, compliance, and performance standards—with continuous feedback and training to stay sharp.

Do you offer support for both early-out (self-pay) and bad debt collections?
Yes, we do. From early patient outreach to post-charge-off collections, iTX manages the full lifecycle of patient responsibility. We maintain strict compliance at every stage while optimizing recoveries and preserving the patient relationship.
Are all your call center staff based in the U.S.?
Absolutely yes! Our entire workforce is U.S.-based, and we’re proud of the high emotional intelligence (EQ) our staff members bring to every interaction. This ensures better communication, higher patient satisfaction, and more productive outcomes.