Unique solutions for various stages of revenue cycle
Rising insurance premiums, copays/deductibles, consumerism, HCAHPS, PQRS, and other shifts in
reimbursement models equate to the new “normal” in healthcare. These complexities are creating
unprecedented pressures never experienced in the industry. In fact, the fastest growing provider
financial class is attributed to private pay accounts.
Our services are crafted to balance industry regulatory compliance with each facility’s patient
demographics. We offer various solutions for (first party) and (third party) patient responsibility
Our “standard” offerings consist of our Self Pay Concierge Services (traditionally called early out) and
our Patient Open Balances Services (traditionally called bad debt). While there are some similarities
with technological tools and core values to serving healthcare patients, we understand the differences in
approach to handling active accounts vs. aged accounts receivables. Regardless of program we utilize:
Workforce recruiting and tracking /screening through BambooHR®
Best-in-class healthcare training through Grovo®
Dedicated Teams of High EQ Patient Advocates vs. collectors making 47% more than industry
average wages; yielding consistency and familiarity with patients and clients.
Leading Cloud-based CRM technology through Ontario Systems- Artiva®
Dynamic patient communication (mail, e-bill, text, IVR, web portal) and demographic specific
(i.e. language, font) statements/advocates. Includes Mail Return management.
Contractual service level commitments for ASA , Call Abandonment and Patient Safe Guarantee
100% account resolution, electronic status/notes updates, identification of charity care and insurance.
We don’t “cream the accounts”, everyone deserves the chance to resolve!
Clients have real-time live access to teams, calls and to view dashboards/reports available
24/7/365 days a year
ITx Healthcare Patient Experience (Px)