Notice of Third-Party Security Incident
IntelliHARTx, LLC (“ITx”) is providing notice of a recent data incident.
What Happened? On February 2, 2023, ITx discovered that its secure file transfer protocol provider, Fortra, was subject to a data privacy event that potentially impacted ITx’s clients’ patient information (“Fortra Event”). We promptly launched an investigation to determine the nature and scope of the Fortra Event. On March 24, 2023, we completed our initial review of the logs provided to us by Fortra. We completed a further review of the additional logs provided by Fortra, as well as correspondence with the unauthorized party, to determine the scope of impacted information on May 10, 2023. We then undertook a comprehensive review of the data to determine what information was affected and to whom that information related. This review was completed on May 19, 2023.
ITx began notifying potentially affected data owners on April 11, 2023 however, a full accounting of the event and the impacted population was not confirmed until May 19, 2023.
What Information Was Involved? Based on information provided by Fortra, it was determined that the following information may have been present in the affected systems at the time of the Fortra Event: name, address, medical billing and insurance information, certain medical information such as diagnoses and medication, and demographic information such as date of birth and Social Security number.
What We Are Doing. ITx takes the confidentiality, privacy, and security of information in our care seriously. Upon discovery of the Fortra Event, we promptly commenced an investigation to confirm the nature and scope of the Fortra Event. To protect against an incident like this from reoccurring, Fortra informed us that it has deleted the unauthorized party’s accounts, rebuilt the secure file transfer platform with system limitations and restrictions, and produced a patch for the software. ITx has also implemented additional security measures, including immediate steps to implement measures to harden the security of ITx’s use of the GoAnywhere platform. Both ITx and Fortra have notified federal law enforcement about the Fortra Event and are cooperating with law enforcement’s investigation of the Fortra Event. Moreover, as an added precaution, ITx is offering complimentary access to credit monitoring services to impacted individuals.
What You Can Do. We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and monitoring your free credit reports for suspicious activity. You can also review the enclosed Steps You Can Take to Help Protect Personal Information.
For More Information. If you have additional questions, please call our dedicated assistance line at 833-901-4622 (toll free), Monday through Friday, from 9 am - 9 pm Eastern Time (excluding U.S. holidays) and reference engagement number B096233. You may write to ITx at P.O. Box 3404, Kingsport, TN 37664 with any additional questions you may have.
Steps You Can Take to Protect Personal Information
Monitor Your Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:
Full name (including middle initial as well as Jr., Sr., II, III, etc.);
Social Security number;
Date of birth;
Addresses for the prior two to five years;
Proof of current address, such as a current utility bill or telephone bill;
A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.
Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:
1 (800) 916-8800
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069
Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013
TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788
Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013
TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094
You may further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, DC 20001; 202-727-3400; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.marylandattorneygeneral.gov.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident. There are 988 Rhode Island residents impacted by this incident.